Privacy Policy

Information We Collect

When you visit the Joy Tales website, place an order, contact us or subscribe to updates, we may collect information including name, phone number, email address, billing and shipping address, order details, transaction status, customer-support communications, device/browser information and marketing preferences.

How We Use Information

• Process and fulfil orders.
• Arrange shipping and delivery.
• Provide order updates and customer support.
• Process returns, refunds and replacements.
• Prevent fraud and improve website security.
• Improve our website and customer experience.
• Send marketing communications where permitted.
• Meet legal, accounting and regulatory obligations.

Payments

Payments may be processed by authorised third-party payment providers. Joy Tales does not intentionally store complete card numbers, CVV, UPI PINs or other confidential payment credentials. Payment providers process such information according to their own security and privacy practices.

Sharing of Information

We may share information where reasonably necessary with courier partners, payment processors, website/hosting providers, analytics services, communication tools, professional advisers or authorities where legally required.

Cookies & Analytics

The website may use cookies and similar technologies for essential functionality, analytics, personalisation and marketing. Customers may be able to manage certain cookies through their browser settings.

Marketing Communications

Where customers have opted in or where permitted by law, Joy Tales may send promotional communication by email, WhatsApp, SMS or similar channels. Customers can request to stop receiving such communication at any time.

Data Security

We use reasonable administrative and technical measures to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

Information may be retained for as long as reasonably required for order fulfilment, customer support, accounting, legal compliance, fraud prevention and legitimate business operations.

Your Requests

Customers may contact Joy Tales to request correction or updating of their personal information, opt out of marketing, or make other privacy-related requests subject to applicable law and operational requirements.

Third-Party Links

Our website may contain links to third-party websites or services. Joy Tales is not responsible for the privacy practices of websites or services operated by third parties.

Policy Updates

We may update this Privacy Policy from time to time. The latest version published on the website will apply from the date it is posted.

Privacy Contact

For privacy-related questions or requests, contact Joy Tales using the details below.