Terms & Conditions

Acceptance of Terms

By accessing the Joy Tales website, placing an order or using our services, you agree to these Terms & Conditions together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

Products & Information

We make reasonable efforts to display product descriptions, images, prices, dimensions, specifications and availability accurately. Minor variations in colour, packaging, design or appearance may occur due to screen settings, manufacturing changes or supplier updates.

Pricing

Prices shown on the website are in Indian Rupees unless otherwise stated and may change without prior notice. Applicable shipping charges, taxes or other fees will be shown at checkout where relevant.

Order Acceptance

Submitting an order does not guarantee acceptance. Joy Tales may cancel or refuse an order due to stock unavailability, pricing or listing errors, payment issues, suspected misuse, incorrect customer information, technical errors or operational reasons.

Payments

Payments may be processed through authorised third-party payment gateways. Customers must provide accurate billing and payment information. Joy Tales does not intentionally store complete card, UPI PIN, CVV or other confidential payment credentials on its own systems.

Order Cancellation & Refunds

Cancellation, return and refund requests are governed by our Return & Refund Policy. Where a refund is approved for an online transaction, it will normally be processed back to the original payment method through the applicable payment channel.

Delivery

Delivery is governed by our Shipping Policy. Customers are responsible for providing accurate contact and delivery information.

Product Use & Safety

Customers should follow product instructions, recommended age guidance and safety warnings. Children should use toys under appropriate adult supervision where required.

Intellectual Property

Joy Tales branding, original website text, layouts, graphics and other original content may not be copied, reproduced or commercially used without permission. Third-party trademarks, characters and brand names remain the property of their respective owners.

Third-Party Services

Our website may use third-party services including payment gateways, courier partners, analytics tools, communication providers and social media platforms. Their separate terms and privacy policies may also apply.

Limitation of Liability

To the extent permitted by applicable law, Joy Tales will not be liable for indirect losses arising from misuse of products, inaccurate information supplied by customers, courier delays, third-party service failures, technical interruptions or circumstances beyond reasonable control.

Governing Law

These Terms & Conditions are governed by the laws of India. Subject to applicable law, disputes relating to Joy Tales or orders placed through the website will be subject to the jurisdiction of courts in Mumbai, Maharashtra.

Changes to These Terms

Joy Tales may update these Terms & Conditions from time to time. The latest version published on the website will apply from the date it is posted.

Contact

For questions about these Terms & Conditions, contact Joy Tales using the details below.